FAQ's

Useful Video Guides

How to Use your PainPod 3 Click Here

How to Use your PainPod Gloves Click Here

Is PainPod 3 a Tens Device? Click Here

 

What is TENS? Is PainPod a TENS machine?

TENS simply stands for transcutaneous (through the skin) electrical nerve stimulation and describes use of electric current to stimulate the nerves. TENS covers the entire range of currents passed through the skin for nerve excitation. These could be medically beneficial like PainPod proprietary formulations or placebo.

The term TENS is often confused and used as a generic term for the type of pulses produced by all sorts of electrotherapy devices, in much the same that way we use "capsule" or "pill" as general description for how we get medicines into the body system. We know, for example, that not all capsules contain the same drug formulation, that Ibuprofen and Amoxicillin are entirely different drugs with entirely different effects.

PainPod biotechnology pulses different formulations of bio-electrical nerve stimulation through the skin to the nerve endings, In the same way, while PainPod devices pulse bio-electrical nerve stimulation through the skin to deliver treatment formulations, the term doesn't apply to the specific bio electric formulations of the waveforms and pulses that the PainPod delivers.

That is the PainPod difference.

What is EMS

Electrical muscle stimulation (EMS), also known as neuromuscular electrical stimulation (NMES) or electromyostimulation describes the use of electric impulses to stimulate muscles to contract.

This is the process by which the PainPod BioTechnology combines frequency treatment formulations with a range of advanced waveforms to mimic the body's natural contractions, passing gentle bio-pulses through the body tissues and muscle groups, stimulating blood-flow and improving circulation, speeding the body’s natural healing or conditioning process. Biostimulator myriad physical exercises, myriad neuromuscular.

How long does my PainPod medical device warranty last for?

The PainPod medical devices have a 1 year warranty from the date of purchase covering manufacturing faults and 1 year warranty covering battery faults. Unfortunately broken screens or opened machines are not covered under warranty. Contact us within business hours if you have any questions.

Is there a way to have the PainPod cycle through the modes?

Generally a number of modes on the PainPod medical devices cycle through or combine more than one mode of treatment at a time. Check your PainPod user manual for more information.

Where do I sign-up if I want to promote or sell the PainPod products as a part of my business?

If you are interested in joining the PainPod team as a distributor,please contact us on 020 7993 5302 or send email to support@simplynaturals.com

There is a problem with my PainPod physical therapy device. What do I do?

At PainPod, we know that many of our clients suffer from serious pain so we work hard as a team to ensure all warranty claims are handled quickly and efficiently. PainPod warranties last for 1 year from the initial purchase of the medical device. Please send your warranty claim by email to support@simplynaturals.com

How do I connect my PainPod Bio Shoes to my PainPod device?

The PainPod Bio Shoes come with their own special white electrode wires. Best practice is to connect one end of the PainPod Bio Shoe wires to either port A or port B and then plug the prongs into the small holes visible on the side of the shoes. The opening where the prong fits can be hard to find. It's on the rim of the inside side of the leg. It is a small black hole with a tight fit.

Can I use the PainPod when I'm pregnant or during labour?

We don't recommend using the PainPod until you are over 37 weeks pregnant without a health professional's advice. It is best to check with your midwife or doctor first before purchasing the product.

The PainPod is an excellent choice for medication-free pain relief during labour. It is also used for back pain relief while pregnant and relief from cramps. Do not use during labour if you are planing on having a water birth. The PainPod medical technology has been proven to be an effective pain relief method before and after labour.

How long does it take for the post to deliver my PainPod order?

We ship PainPod Medical devices by courier in the UK, we generally say around 24-48 Hours (Working days). EU Courier Usually take 3-5 Working days

Can I wear socks with the PainPod Bio Shoes?

You have to remove your socks or stockings before you start your PainPod Bio Shoes so that you feel the sensations properly.

Is there any reason why I should not use PainPod medical devices?

Your suitability for treatment with a PainPod advanced physical therapy medical device may be influenced by the following factors:

  • you have a pacemaker or any kind of electronic implanted device
  • you have a cochlear implant hearing device
  • you have a severe heart disorder
  • you already have DVT

If you are prone to seizures, suffer from epilepsy, are pregnant, have cancer or are recovering from cancer, consult with your health professional before use.

PainPod Pads

I think my pads are irritating my skin. Am I doing something wrong?

Skin irritation can occur in a small number of cases. If your skin is becoming irritated by the pads, there are a few different things you can do to stop it from recurring and even lengthen the life of your pads in the process:

  • Clean any skin products or oils off the skin before applying the pads - moisturisers, oils and other products damage the gel and can lead to irritation.
  • Don't use wet wipes on the pads - the active ingredients damage the gel and can lead to irritation. Only use water or Perfect Conductor.

If your pads are old, you may simply need to order some replacements but try the above first. If you have tried the above tips, ordered replacement pads and you are still experiencing skin irritation, we recommend considering the PainPod Bio Belt as an alternative to pads. The belt does not use gel to stick to the skin but instead is sprayed with water or Perfect Conductor and then strapped tight to hold it in place.

How do I buy replacement PainPod pads?

Click here to visit our collection of pads. You can purchase small pads for targeted pain relief, large pads for larger muscle groups, medium pads for comfort, or a pack of the three for a discounted price.

What is the difference between PainPod Premium Pads and PainPod Econo Pads?

PainPodPremium Pads are the latest in PainPod Biotechnology. These patented pads have a proprietary silver grid pattern that closely controls the current so PainPod treatment is even, and more comfortable.

The Econo Pads range by PainPod are great value for the budget conscious, but the PainPod Premium Pads are simply on another level. Quality, treatment capability and delivery are a quantum leap forward.

How long do PainPod Premium Pads and PainPod Econo Pads last?

How long lasting and durable the different types of PainPod electrode pads are will depend on a number of factors. How often you use them, how you store them, where you store them, if your skin is clean when using them, as well as skin type are some factors that will affect pad life.

Pads Estimated Usage Guide

PainPod Premium Pads: 25-50 applications or 30-60hrs (Approximate Use Per Pair)

PainPod Econo Pads: 30-60 applications or 40-60hrs (Approximate Use Per Pair)

In short, the durability of the pads will depend on the adhesiveness of the gel and its adhesiveness depends on keeping the gel clean, hydrated and free from debris.

Below are some tips to help you take care of your pads:

Applying pads: Clean skin with soapy water to remove oils, lotions, dirt, makeup etc. Any debris can get trapped in the gel and compromise the integrity of the gel's adhesive quality.

Removing & storing pads: Ensure device is turned off and always lift electrodes from the edge (NOT the leadwire). Return the pads to the storage liners or holder and put them in the original resealable bag or a ziplock bag to prevent loss of moisture. The electrodes should be stored at a temperature that would be comfortable for a human being, or somewhere between 5C (41F) and 27C (80.6F). with humidity at 35-50%.

Additional storage instructions specific for PainPod Premium Pads: Place onto correct "ON" side of storage liner. If placed onto "NO" side of liner, the gel will degrade when removed.

Hydrating pads: You can hydrate the Econo pads prior to storage by rubbing a drop of water onto the gel surface. PainPodPremium Pads ARE NOT to be used with conductive spray however conductive spray is fine for use and recommended with Econo PainPod pads.

DO NOT: Do not store pads in a freezer/refrigerator, leave in extreme heat, submerge in water, or leave outside of the package. Do not use soap, alcohol, wet wipes, submerge in water, or scrub with abrasive material on your pads.

Are the electrode pads disposable?

Yes. When electrode pads show wear and tear, or are no longer comfortable, it is likely time to replace them with a new set.

Can electrode pads be used by more than one person?

Governing agencies require them to be labeled for single patient use for hygiene reasons. PainPod pads are intended for single patient use only. By sharing pads, you are subjected to cross contamination. All electrode pads are disposable and should replaced with fresh pads if compromised.

PainPod pads are designed for reuse so long as the care instructions are followed and pads are discarded when they show damage or are uncomfortable. Each use will slowly diminish the adhesive quality. The pads become contaminated by the skin. The pH of the pad gel is controlled at a level to prevent the spontaneous growth of molds. However, during use in a spore rich environment it is possible to overwhelm this mold growth control feature of the gel. Discard pads when necessary.

Is the pad's gel hypoallergenic?

According to the FDA, there are no Federal standards that govern the use of the term hypoallergenic. Hypoallergenic is loosely defined as "less likely to cause an allergic reaction than other comparable goods." Since there is no scientific formula to measure or test this, our pads have not been labeled as hypoallergenic. We would recommend putting forward an enquiry with the company in question if you come across pads labeled hypoallergenic elsewhere.

Where are PainPod Premium Pads made?

PainPodPremium Pads are made in the USA.

Do your pads contain latex?

All of our PainPod pads are latex free. We do not use latex of any kind in the manufacturing process or in the packaging of PainPod pads.